These terms set out the rules that govern your account on udintogwl and how we handle your access to our services, including payments via ShopeePay, LinkAja, and QRIS. By using your account, you confirm that you have read and accepted the conditions outlined here — availability depends on local law and eligible regions in Indonesia.
Account eligibility applies where local law permits
Transactions via ShopeePay, LinkAja, QRIS
Support available through your account dashboard
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KETENTUAN BERLAKU
How These Terms Apply to Your Account
Your use of udintogwl is governed by the terms described on this page. These conditions apply from the moment you open an account and continue for as long as your account remains active. We may update these terms when our services change; the current version is always shown here, and continued use of your account after an update means you accept the revised terms. Access to our platform depends on whether it is permitted under local law in your region. We do not extend services to jurisdictions where doing so would conflict with local regulations. If you are unsure whether access is available where you are, we recommend checking with a qualified local adviser before proceeding. Transactions made through your account — including deposits via ShopeePay, LinkAja, and QRIS — are subject to the limits and conditions displayed at the point of transaction. The current state of your transaction records is shown in your account dashboard after login. We do not impose fees beyond what is disclosed in your account at the time of each transaction.
ShopeePay
Deposits and withdrawals via ShopeePay are processed according to the limits shown in your account wallet at the time of each transaction.
LinkAja
LinkAja transfers are subject to the conditions displayed in the payment section of your account dashboard. No additional hidden fees apply beyond what is shown.
QRIS
QRIS payments are accepted where supported by your local bank or e-wallet provider. Eligibility and limits are shown in your account at checkout.
Account Records
Your full transaction history is accessible in your account dashboard. If a record appears incorrect, raise it through the support route described in these terms.
CAKUPAN KEBIJAKAN INI
What These Terms Cover and What They Do Not
These terms apply specifically to your account activity on udintogwl. Understanding the scope helps you know where these conditions apply and where other rules or third-party policies take over.
Account Access
These terms govern how you open, maintain, and close your account, including login credentials, identity verification steps shown in your account, and account suspension conditions.
Transactions
Conditions covering deposits and withdrawals — including those made through ShopeePay, LinkAja, and QRIS — fall within this policy. Limits and fees shown at the point of payment are part of these terms.
Site Content
The games, tables, and content available in your lobby — including titles from Spadegaming, JDB, and PG Soft — are covered by these terms in respect of fair access and account-level usage rules.
Third-Party Services
Payment processors, e-wallet providers, and any external service you connect to your account operate under their own terms. We are not responsible for conditions set by those third parties.
HAK PENGGUNA ANDA
What You Can Do Under These Terms
These terms are not one-sided. As an account holder, you have clear actions available to you when something needs correcting or clarifying. If a transaction record in your account dashboard does not match what you expected, you can raise a query through our support channel and we will review it. If your account details — including the contact information tied to your account — need updating, the steps to do so are shown in your account settings page after login. You are not required to accept a term change silently: if a material update is made to these conditions, we will notify you through your registered contact, and you may choose to close your account before the change takes effect rather than proceed under the new terms. We keep these options visible because your ability to act on them is part of how we run this platform.
Review Your Records
Your full account and transaction history is available in your dashboard. Log in and navigate to the history section to see the current state of all activity on your account.
Correct Account Details
Contact details, payment methods, and other information can be updated through the account settings page. Follow the fields and verification steps shown there.
Raise a Question
If any part of these terms is unclear, or if a transaction does not match what was shown at the time, contact our support team via the route described in the Support section below.
Request Account Closure
You may close your account at any time by contacting support. Outstanding balances shown in your wallet will be handled according to the withdrawal process displayed in your account.
HUBUNGI TIM KAMI
How to Reach Us About These Terms
For any question about how these terms apply to your account — including payment conditions, access eligibility, or a record that needs reviewing — our support team is the right starting point. Use the contact routes below.
Live Chat
Open the chat window from your account dashboard to reach support directly. This is the fastest route for account-specific questions about these terms.
Email Support
Send a written query to the support address shown in your account settings. Include your account reference and the specific term or transaction you are asking about.
Help Centre
The help section in your account contains answers to common questions about these terms, payment conditions, and how to update your account details.
KEAMANAN DATA ANDA
How We Handle Your Account Data Under These Terms
Our approach to your data follows the obligations set out in these terms. We collect only what is needed to operate your account and process transactions — your contact details, login credentials, and the payment references required to handle ShopeePay, LinkAja, and QRIS transactions. We do not sell your personal data to third parties. Cookies are used to keep your session active and to remember your account preferences; you can manage cookie settings through your browser, though doing so may affect how your account behaves. Account data is retained for as long as your account is active and for the period required by applicable local regulations after closure. To request a change to your stored data or to ask how long a specific record is kept, contact support using the route shown in your account dashboard.
Data Collection
We collect contact details, login credentials, and payment references only. No data beyond what is required to run your account is stored without your knowledge.
Cookie Policy
Session cookies keep your account active during use. Preference cookies remember your settings. You can adjust these in your browser; changes may affect account behaviour.
Account Security
Your account is protected by login credentials you set. If you believe your account has been accessed without your permission, contact support immediately through the live chat route in your dashboard.
Data Requests
To review, correct, or request removal of data we hold for your account, contact support with your account reference. We will respond according to the obligations under applicable local law.
PERTANYAAN UMUM
Common Questions About These Terms
These are the questions we hear most often about how our terms work in practice. If your question is not covered here, reach out through the support routes listed above.
Do these terms apply to me if I access udintogwl from Indonesia?
Yes, where access is permitted under local law. These terms govern your account regardless of how you access the platform. Eligibility depends on local regulations in your region; if you are unsure, we recommend checking with a local adviser before opening or using your account.
What happens if udintogwl changes these terms?
We will notify you through your registered contact details when a material change is made. The updated terms take effect on the date shown in the notification. If you do not accept the revised terms, you may close your account before that date by contacting support.
How do I dispute a transaction that appears incorrect in my account?
Open the transaction history section in your account dashboard and identify the record in question. Then contact support via live chat or the email address shown in your account settings, providing your account reference and the transaction details. We will review it and respond.
Can I close my account if I no longer agree with the terms?
Yes. Contact support through your account dashboard at any time to request closure. Any balance remaining in your account wallet will be handled through the withdrawal process displayed at the time of your request, subject to verification steps shown in your account.
Do ShopeePay, LinkAja, and QRIS transactions have separate terms?
The conditions for those payment methods within your account are covered by these terms. However, the payment processors themselves — ShopeePay, LinkAja, your QRIS provider — each have their own terms of service that apply on their side of the transaction. We are not responsible for conditions set by those third parties.
How long does udintogwl keep my account data after I close my account?
We retain data for the period required by applicable local regulations after account closure. The specific retention period depends on the type of data and local legal requirements. To ask about a specific record, contact support with your account reference after closure.
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